1. What is Reach Out?
  2. How do I get support for myself?
  3. What mental health services are available?
  4. Volunteer with Extern

Reach Out by Extern operates an office from the Spectrum Centre, Shankill Road, Belfast to individuals whose lives have been impacted by substance or alcohol misuse, suicide, self-harm or mental health issues in the Greater Belfast area.

Funded by the Department for Communities, Reach Out offers targeted and personalised supports for those from the age of four, right through adulthood.

People come to Reach Out for help with a wide range of mental health and wellbeing issues – from anxiety, depression, stress and trauma, to relationship problems and lifestyle challenges.

How can I get in contact

Group of people punching hands

What wellbeing services are available?

  • Substance Misuse Awareness and Prevention
  • Emotional well-being
  • Healthy Living
  • Positive mental health and well-being

Do you provide one-to-one support?

Yes, we offer one-to-one support. Our team is made up of systemic practitioners, key workers and therapists. We also offer one-to-one counselling, complementary therapy and bespoke well-bring sessions.

What do these supports involve?

Emotional Well-Being Support:
This is support for individuals aged +16 years which aims to build resilience, identify tools that promote positive mental health and reduce risk.

We offer a range of counselling approaches to individuals to promote self-awareness, work through their emotional and behavioural concerns and work towards making positive changes.

Systemic Family Work:
Invites couples/families to explore the relational context of their mental health and/or substance use concerns. This is a strengths based approach which promotes collaboration with the family to make useful changes towards their preferred outcomes.

Complementary therapies:
As part of our holistic approach, complementary therapies can be offered alongside our other supports or on
their own to support individuals to cope with whatever emotional challenges they are facing.

NADA acupuncture:
Involves the gentle placement of up to five small, sterilised disposable needles into specific sites on the each ear. This treatment can increase calmness, improve sleep, provide relief from stress and reduce cravings for alcohol and substances.

Community Out Reach:
We deliver flexible and bespoke mental health programmes to community groups and organisations. We promote mental health awareness through localised initiatives and events.

LOCATION: Greater Belfast area

HOW DO I ACCESS THIS SERVICE? This service is open to anyone on a drop-in or personal contact basis


Extern Reach Out
Spectrum Centre
331-333 Shankill Road
BT13 3AA

If you need support please contact:

Mobile numbers are not manned 24/7

I'm having suicidal thoughts, what do I need to do?

Extern Crisis helpline, tel: 0800 085 4808

Operating hours are:

Monday & Tuesday, 9am-5pm

Wednesday-Friday, 9am-9pm

Email: [email protected] (Staff will respond to emails during the above working hours when the helpline is operational)

Lifeline number 0808 808 8000 is crisis support 24/7 required outside these hours.

Taking care of your mental well-being is essential, and having a safety plan in place can make a significant difference. Whether you're facing challenges or simply want to be prepared, having a plan can provide comfort and guidance.

Click the link to download your free Mental Health Safety Plan