1. What is Reach Out?
  2. How do I get support for myself?
  3. What mental health services are available?
  4. Volunteer with Extern


In line with the government guidance on social distancing and coronavirus there has been some temporary changes to some of our projects.  We are committed to continuing support and responding in other ways.  

Will be offering support to anyone impacted by mental health, drugs or alcohol via telephone, WhatsApp, video calling.

If you need support please contact:

Mobile numbers are not manned 24/7

I'm having suicidal thoughts, what do I need to do?

Extern Crisis helpline, tel: 0800 085 4808

Operating hours are:

Monday & Tuesday, 9am-5pm

Wednesday-Friday, 9am-9pm

Email: [email protected] (Staff will respond to emails during the above working hours when the helpline is operational)

Lifeline number 0808 808 8000 is crisis support 24/7  required outside these hours.

Reach Out by Extern operates a drop-in office from the Spectrum Centre, Shankill Road, Belfast to individuals whose lives have been impacted by substance or alcohol misuse, suicide, self-harm or mental health issues.

Funded by the Department for Communities, Reach Out offers targeted and personalised supports for those from the age of four, right through adulthood.

The project also offers one-to-one support for young people who are at risk of self-harm or engaging in self-harming behaviours.

People come to Reach Out for help with a wide range of mental health and wellbeing issues – from anxiety, depression, stress and trauma, to relationship problems and lifestyle challenges.


  • You can drop-in and see us whenever you want between 9am-5pm, Monday to Friday. 
  • You can email us at [email protected]

We can arrange to see you in the evenings or weekends. We also offer fun and interactive community-based education and training, where you can meet and talk to other people and also learn new skills.

Group of people punching hands

What mental health services are available?

  • Substance Misuse Awareness and Prevention
  • Emotional well-being
  • Healthy Living
  • Positive mental health and well-being

Do you provide one-to-one support?

Yes, we offer one-to-one support

In the Shankill area of Belfast, our Reach Out programm provided 469 adults with counselling and complementary therapy, while 272 young people received help, of which 35 received intensive one-to-one support

I don’t need support, but I’d like to volunteer with Extern. Can I do that?

Absolutely. We are actively recruiting for volunteers to support the overall service provision of the organisation, and to help us engage with our initiatives involving children, young people and adults.

If you can offer some time each week then please, REACH OUT – JOIN – GET INVOLVED. We’d love to hear from you.

You can reach us on any of the numbers above or email our volunteer co-ordinator, [email protected] or telephone on 07974 269587

LOCATION: Belfast area

SUPPORTING: Communities

HOW DO I ACCESS THIS SERVICE? This service is open to anyone on a drop-in or personal contact basis


Extern Reach Out
Spectrum Centre
331-333 Shankill Road
BT13 3AA

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