The Community Crisis Intervention Service (CCIS), is a community-led initiative, which responds to individuals who are observed to be in distress and potentially vulnerable, and who may be at risk of suicidal behaviour

The service provides a timely (within approx. 30mins), non-clinical, community response to individuals experiencing social, emotional or situational crisis over a timeframe of:

  • Thursday, 8pm–Midnight

  • Friday, 6pm-3am

  • Saturday, 6pm-3am

  • Sunday, 4pm-10pm

If you feel in crisis and need support or if you have observed someone who is in distress and may come to significant harm through self-harm and suicidal behaviour please call: 028 71 262 300

The service will provide support and offer a short-term solution to manage immediate crisis, which will include risk assessment, de-escalation, and identification of personal support options (friends/family) and other appropriate support and treatment services.

In the past year, the Community Crisis Intervention Service (CCIS) delivered over 475 time critical an immediate interventions to people in crisis in the city and surrounding area.

Community Resource Guide

Every day the Extern team engage with other partner organisations to assist the communities they serve, and this guide is designed to enable you to  access the support that you may need.

Inside you will find information on services that  provide support, from who to reach out to for  benefits and financial advice, to contact details  for your local crisis support or where to find your nearest pharmacy.

Whatever it is that you need, this  guide is a reminder of the range of support services within the local community.

Download a copy of our community resource guide

I Can't Keep Safe Right Now

Should you need to contact someone urgently, please call Lifeline on 0808 808 8000 or, the Samaritans or attend your local Emergency Department.

999 can support you in an emergency too, the operator can talk to you about different types of immediate support the emergency services can offer.

Advice and support for common problems like stress, anxiety and depression.

Where will I be seen?

Our Crisis Intervention Worker can see you at our Spencer House office, located in the centre of Derry-Londonderry

LOCATION: Derry-Londonderry & Strabane areas

HOW DO I GET HELP AND SUPPORT? Referrals to the service are via both statutory and community and voluntary organisations.


Spencer House,
14-22 Spencer Road,
BT47 6QA

Tel: 028 71 262 300

Taking care of your mental well-being is essential, and having a safety plan in place can make a significant difference. Whether you're facing challenges or simply want to be prepared, having a plan can provide comfort and guidance.

Click the link to download your free Mental Health Safety Plan

If you need to speak to someone urgently, please call Lifeline on 0808 808 8000, the Samaritans or attend your local Emergency Department

Community Foundation Logo

This project has been supported by the Community Foundation for Northern Ireland through the Department of Health Mental Health Fund.