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Volunteer Week Spotlight: How Joanne Turned Giving Back into a Career
To mark Volunteer Week, we’re shining a light on the incredible contribution of volunteers across Extern. Joanne McAuley, now part of our Communities in Transition team, shares her powerful story of how volunteering opened the door to a fulfilling new career. From supporting others through challenging times to finding personal growth and purpose, Joanne’s journey is a reminder of the life-changing impact of volunteering - for both those who give and those who receive.
What first motivated you to start volunteering?
From an early age, I have been involved in volunteering. A family member encouraged me to get involved with a local charity when I was 19 or 20 years old, so giving back was instilled in me from a young age. I’ve always had the utmost respect for individuals who give their time. Seeing the difference it makes to others - and to themselves - I decided I would always give back in some capacity.
Why did you choose to volunteer with Extern specifically?
I was already volunteering in my local community when the CIT Project had just commenced. I mentioned to one of the guys at the community group that I wanted to be more involved in supporting people who might be struggling. He told me they had connections with Extern and offered to set up a meeting. I had already heard about the amazing and diverse work Extern did. When I went home and did more research, I was blown away - and I still am, to be honest.
“Transform lives and support people to make positive changes in their lives.” This really connected with me, as that’s what I aspired to do. At the meeting, I learned they were recruiting Community Champions, and it turned out to be the perfect fit.
What were some of the most rewarding aspects of your volunteering experience?
There were so many rewarding moments, it’s hard to choose just one. One that stands out happened at an event where I was providing complementary therapies. A person came back to me at the end and said that because of our conversation and the warmth, undivided attention, and non-judgemental support they received, they finally felt able to reach out for help - something they were previously too ashamed to do. I still see that person today. They did reach out, and their life has taken a new path. Just being there to listen made all the difference.
How did your volunteering role influence your decision to move into paid employment?
Even if I had stayed on as a volunteer, I would still feel privileged to be involved with Extern. But for me, moving into paid work felt like a natural progression. I had been in full-time employment but had lost my passion and was looking for something more fulfilling. I took a leap of faith and handed in my notice. That same week, I was told about a vacancy in the project I had been volunteering with - doing the very work I wanted to do. I was lucky enough to be offered the role, and the rest is history. I love it just as much now as I did then - and I still give my time voluntarily beyond the job itself.
“Transform lives and support people to make positive changes in their lives.” This really connected with me, as that’s what I aspired to do.
What were some of the key learnings from your journey - from volunteer to employee?
Volunteers contribute so much to the lives of others, but they also learn a great deal about themselves. I took part in workshops and courses that continue to help me today. There were opportunities for personal development and upskilling that gave me valuable experience. As both a volunteer and employee, I’ve always felt included and part of a team committed to making a real difference in people’s lives and communities.
What kind of impact do you feel you’ve made through your work at Extern?
I’ve had the privilege of walking alongside people during very difficult times in their lives, helping them find hope and a way forward. By showing up consistently without judgement and building trust, I create a space where they feel safe to reflect and begin to change. We work through harm reduction and take things at their pace. Every small step is a win. Change may not be immediate, but it’s incredibly meaningful. Each person I’ve worked with has made an impact on me, and I’m grateful for that.
What advice would you give to someone considering volunteering for the first time?
The encouragement I’ve received from Extern has enriched my life. I’ve been given so many opportunities and met so many wonderful people—I haven’t looked back. Sometimes all someone needs is someone who listens, who cares, and who shows up. No matter how little or how much time you have, take the leap—you won’t regret it!
Looking back on your journey, how has volunteering shaped you - both professionally and personally?
I’ve gained new experiences, qualifications, and direction. I’m grateful for the impact it’s had on my daily life and for the opportunity to be part of someone else’s journey. I’ve developed a deeper understanding and compassion for the struggles individuals and communities face. By working together, I truly believe we can continue to make lives better.