COVID-19: Latest service delivery news

Never has it been more important for Extern to be able to deliver its life-changing services.

We are working hard to ensure that our services remain operational and fully staffed so that everyone who need our supports continues to receive them.

In line with public health advice, however, we are amending how we deliver several of our critical services so as to implement social distancing.

Full details of how our individual services are now operating, along with contact details for each service area, can be found by visiting our Services Directory

If you need assistance you can also telephone us:
NI: +44 (0)28 90 840555
ROI: 048 90 840555 (landline) or from a mobile, dial +44 28 90 840 555

We are also encouraging members of the public to follow our social media channels (Facebook, Twitter and Instagram), where we are also providing regular updates and also useful advice on looking after your mental health at this unsettling time.

Click here for the latest NHS advice>>

How to look after your mental health during the Coronavirus outbreak>>

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Keeping In Touch

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Your Privacy

(Updated August 2022)

This statement describes how Extern manages and processes your personal information in accordance with the law and your rights. It does not cover every situation so please read notices on forms, web pages or other points where you give us information about yourself. These will describe specifically how we use your information, the reasons and legal basis for holding it as well as your rights. We may update this statement from time to time so please check our website for the most recent version. The term “Extern” is used to cover, Extern Group, Extern NI, and Extern Ireland.

Who we are Extern is the leading Social Justice Charity across the island of Ireland. We provide a wide range of services to families and individuals in need of support. We work with people dealing with issues including homelessness, addiction, social exclusion, offending and family problems.

Information we may hold about you and why This could include:

· To support you when you use any of our services

· Information you give us when you fill in forms, subscribe to our services, (such as publications, sponsorship, or to attend events) and email newsletters

· When you apply for a job or to volunteer with us, including to process applications and to monitor recruitment statistics. If you come to work for us, we will retain it to administer your employment including your pension

· Information relevant to being an Extern employee, Board member, volunteer, or student

· To manage feedback and complaints

· Information we hold about you to support our fundraising operations

Who do we share your personal information with?

We may share your personal information:

· With our contractors who carry out work on our behalf

· Where we are under a legal obligation to disclose or share your information (for example, with the PSNI/Garda where the information is relevant to the prevention or detection of a crime)

· In some circumstances we may disclose information of potentially criminal behaviour under the Regulation of Investigatory Powers Act

· Providing your personal data to others

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as is reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose your contact information to our suppliers or subcontractors insofar as is reasonably necessary, for example, when arranging for you to speak to media, with your consent.

Financial transactions relating to our website and services are handled by our payment services providers, STRIPE. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your donations and payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://stripe.com/gb/privacy.

We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

In addition to the specific disclosures of personal data set out in Section 4 of the GDPR Regulation, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

· Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

1. Your data will be made available to our website provider

2. The data that may be available to them include any of the data we collect as described in this policy.

3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.

4. They will store your data for a maximum of 7 years.

5. This processing does not affect your rights as detailed in this privacy policy.

Transferring information abroad Your personal information may be transferred to and stored and processed outside the European Economic Area (“EEA”). If this is the case, we will ensure that equivalent standards of information security are maintained.

How long do we keep your information? As long as necessary for the purpose/s it was collected for. This will vary depending on the type of information, legal requirements or other justifications permitted by Data Protection law. We have a Retention & Disposal Guidance document which sets out retention periods. If you opt-out from fundraising communications, we keep your information only to ensure we don’t inadvertently contact you.

Does the law allow this? Data Protection law including the General Data Protection Regulation, Regulation (EU) 2016/679 sets out the principles we must adhere to and other conditions which must be satisfied. Forms, webpages, or other places where you submit information will describe how the particular use complies with the law. If you have any queries, please contact the Data Protection Officer.

Your Rights You have the right to:

Ask us not to process your personal information for fundraising or our marketing of Extern. If you wish to do this, please contact the Data Protection Officer.
See copies of information held about you. Please send your request in writing to the Data Protection Officer as this is our preferred method, but you can verbally request this information. Verification checks will be completed for this process. We will respond as soon as possible and not longer than one month from receipt
Ask us to amend, update or delete your information in some circumstances or withdraw consent to our processing of your information for particular purposes by contacting the Data Protection Officer.

If you are unhappy with the way, we are managing your personal information please contact our Data Protection Officer. If you are still unhappy you can register complaint to the Information Commissioner’s Office (NI) or the Data Protection Commissioner (ROI).

Who to contact For queries about this privacy statement or any other data protection issues, please contact the Data Protection Officer, [email protected] m+44 (0)7762040894 or by post at Extern, Hydepark House, 3 McKinney Road, Newtownabbey, BT36 6PE.

Other contacts The Information Commissioner’s Office – Northern Ireland 3rd Floor 14 Cromac Place, Belfast BT7 2JB

The Information Commissioner’s Office (Northern Ireland) is Extern’s nominated commissioning authority however if you are in the Republic of Ireland, you may contact the Data Protection Commissioner (ROI),

Data Protection Commissioner Canal House Station Road Portarlington R32 AP23 Co. Laois

By submitting this form you are agreeing to our terms and conditions

www.extern.org

Terms and conditions of use

Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

Copyright notice

2.1 Copyright (c) 2019 Extern.

2.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(d) stream audio and video files from our website; and

(e) use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.

3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(f) violate the directives set out in the robots.txt file for our website; or

(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Registration and accounts

5.1 To be eligible for an account on our website under this Section 5, you must be resident or situated in the United Kingdom or Republic of Ireland.

5.2 You must not allow any other person to use your account to access the website.

5.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

5.4 You must not use any other person's account to access the website, unless you have that person's express permission to do so.

User login details

6.1 If you register for an account with our website, you will be asked to choose a user ID and password.

6.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 9; you must not use your account or user ID for or in connection with the impersonation of any person.

6.3 You must keep your password confidential.

6.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

6.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

7.1 We may:

(a) suspend your account;

(b) cancel your account; and/or

at any time in our sole discretion without notice or explanation.

7.2 You may cancel your account on our website using your account control panel on the website.

Your content: licence

8.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

8.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media including any successor website.

8.3 You grant to us the right to sub-license the rights licensed under Section 8.2.

8.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 8.2.

8.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

8.6 You may edit your content to the extent permitted using the editing functionality made available on our website.

8.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

Your content: rules

9.1 You warrant and represent that your content will comply with these terms and conditions.

9.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

9.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime[, instructions for the commission of a crime or the promotion of criminal activity];

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner;

(m) be pornographic, lewd, suggestive or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

Limited warranties

10.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

10.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

10.3 To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

Limitations and exclusions of liability

11.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:

(a) are subject to Section 11.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

11.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

11.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

11.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

11.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

Breaches of these terms and conditions

12.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website.

12.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Variation

13.1 We may revise these terms and conditions from time to time.

13.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

13.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

Assignment

14.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

14.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

Severability

15.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

15.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

16.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

16.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

Entire agreement

17.1 Subject to Section 11.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Law and jurisdiction

18.1 These terms and conditions shall be governed by and construed in accordance with the law in Northern Ireland and Republic of Ireland.

18.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland and the Republic of Ireland.

Statutory and regulatory disclosures

19.1 We are registered with the NI Charity Commission (NIC103226) in Northern Ireland and the Charities Regulatory Authority in Republic of Ireland (20055318).

19.2 We are subject to guidelines set down by the Northern Ireland Charity Commission and Charities Regulatory Authority in the Republic of Ireland.

19.3 Our VAT number is GB 194 1181 09.

Our details

20.1 This website is owned and operated by Extern Group.

20.2 We are registered in Northern Ireland under Company No. NI 016083 and our registered office is at Hydepark House, 3 McKinney Road, Mallusk. Co. Antrim. BT36 4PE.

20.3 Our principal place of business is at Hydepark House, 3 McKinney Road, Mallusk. Co. Antrim. BT36 4PE.

20.4 You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact option in the footer of the homepage;

(d) by email, using the email address published on our website

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